ServiceNow Technical Consultant (m/f/d)  

Your tasks:

• Document and configure ServiceNow solutions for out-of-the-box functionality based on customer requirements.
• Ability to communicate with all stakeholders. Understand customer requirements and translate them into technical solutions.
• Challenge customer requirements where necessary to drive efficiency and excellence in delivery.
• Deliver solutions in an agile methodology.
• Lead projects as Technical SME for all ServiceNow functionality.
• Deliver client presentations and workshops.
• Align vision with business stakeholders.
• Ensure the work and solutions delivered adheres to the relevant coding and design standards.
• Coaching and Mentoring Junior team members.
• Identify areas for improvement and suggest solutions.

Required Skills/Experience:

• Expertise with multiple ServiceNow product lines (ITSM, HR, CSM).
• 5+ years of software implementation experience in either a development or consulting role.
• Experience in translating customer requirements into technical solutions.
• Well-rounded knowledge of IT and SaaS solutions.
• Knowledge of ITSM concepts and practical experience essential.
• CSA, CIS, Service Now Application Developer, ITIL foundation certifications highly desirable.
• Hands on development and configuring the platform using JavaScript, HTML, XHTML, XML, CSS, AJAX, and AngularJS, familiarity and appreciation of wider offerings including ITOM, ITBM, GRC, and SecOps.
• Knowledge of relational databases (MySQL, MSSQL, Oracle) beneficial.
• Proven leadership skills.
• Good written and spoken English & German