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Knowledge Mining for ServiceNow Knowledge Bases
Knowledge and expertise are two of the most valuable assets for essentially each organization. Properly managing these assets directly improves customer experience, workflows process optimization, knowledge retention, and a culture of learning. What is the ServiceNow...
People Matters TechHR Singapore 2022: People, technology and the dawn of a new era
Asia's largest HR technology fair took place in Singapore on August 25 and 26, 2022. This year's event was attended by over 2000 participants, 90 speakers and a wide variety of exhibitors of innovative HR tools. The fair is not only a place to get together, but much...
SUSE Rancher Success Story
avato consulting took the Smart Data Framework to the next level by using SUSE Rancher and RKE. These are the highlights:- Up to 99% faster deployment of new services, from hours to seconds.- Highly available operation of a container-based Industry 4.0 platform.-...
ServiceNow Tokyo Release: what can we expect within HRSD?
The Tokyo General Availability release, planned at the end of Q3 2022, will include exciting new products and applications, as well as additional features and fixes for existing products. As of August 4, 2022, the Tokyo Early Availability is already at hand for those...
HR service delivery in HR 4.0: how the digital transformation of HR is becoming a success story
What has been widespread and standardized in IT for a long time in the form of ITSM has only become broadly possible in HR for about a decade. Innovative, integrative technology and software solutions are enabling many organizations to transform their HR departments...
Listen to your readers: Gather insights on user needs
There are a lot of general tips and standards you can follow to help make your knowledge articles support your readers’ needs. Use simple language, good structures, helpful graphics, a style guide… All of these are great steps towards user-friendly articles. But there...
Halve the effort: Automatically detect duplicate content in 4 steps
Drafts, working copies, old versions. Over time, numerous variants of a document can accumulate. For example, in marketing, the same text appears in a flyer, a brochure and a newsletter. Duplicates also occur in documentation, for example when content for very similar...
Season´s Greetings and a Happy New Year!
At the end of the year, we can look back on a successful 2021 business year. These successes are joint successes. That is why we would like to thank our customers, partners and employees for all the good conversations, successful cooperation and trusting...
…more than a thousand words
Making the best illustrations for knowledge articles The saying goes: an image says more than a thousand words. When writing knowledge articles, you aim to explain (often complex) information to your readers as quickly and simply as possible. It follows, that...
TCWorld Conference
Once again, we took part in the TCWorld Conference. For the first time we held a presentation there. Under the title “Who are you? How a chatbot’s personality influences usability” we presented a study we conducted with the University of Würzburg. (For more on this...
Keep things familiar
Did you ever visit a website and eventually found yourself having trouble navigating it because certain elements weren’t placed where you expected them or didn’t look like you were used to? For example, there was no logo in the top left corner to help you return to...
Webinar: How good is your wiki?
In her Bachelor's thesis, Anna Busch researched how one can measure the quality of knowledge bases in an automated way. Are you interested in the methodology, results and practical examples of how your company can benefit from it? Register now! What do you learn?...
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