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TRIDOC: The Ultimate Solution for Optimizing Your Knowledge Base
As a company's Knowledge Base grows, it can become increasingly difficult to keep it organized and up-to-date. Duplicates, outdated content and incorrect information can lead to a decrease in efficiency and user satisfaction. That's where TRIDOC comes in. TRIDOC is a...
Hello 2023!
For us, 2023 is a special year, because we are celebrating our 15th anniversary. But that's not the only event coming up: On 25 January we will start with the second round of our webinar on "Knowledge Mining for ServiceNow Knowledge Bases". Click here to register....
A last greeting from 2022
An exciting and eventful year is coming to an end. We were able to welcome many new faces to our team and, in addition to the virtual events at the beginning of the year, we were finally able to celebrate this year's summer event and our Christmas party in person...
Recording Webinar: Knowledge Mining for ServiceNow Knowledge Bases
Our first webinar on "Knowledge Minining for ServiceNow Knowledge Bases" is unfortunately over. You can find the recording here.In January, we will start the next round and offer another webinar on the topic, where we will answer your questions afterwards. If you...
Webinar: Knowledge Mining for ServiceNow Knowledge Bases
Difficulties keeping your knowledge base up-to-date?Struggling to keep track of a vast amount of knowledge articles?How mature and reliable really is your knowledge base? Let's find out! Dial-in to our webinar on 30 November, 11:00 (GMT+1)! Register here!Do you have...
Christmas party 2022
After two years, we could finally celebrate our Christmas party together in public again this year. First we went to the Bornheimer Ratskeller in Frankfurt. There we were spoiled with dishes from regional producers. Afterwards we went with a short digestive march...
tcworld conference 2022
Last week I visited tcworld, a conference for technical communication. It took place on-site in Stuttgart for the first time since the covid outbreak, and I could attend in person. Being at the conference showed me what I had been missing out on throughout the last...
Knowledge Mining for ServiceNow Knowledge Bases
Knowledge and expertise are two of the most valuable assets for essentially each organization. Properly managing these assets directly improves customer experience, workflows process optimization, knowledge retention, and a culture of learning. What is the ServiceNow...
People Matters TechHR Singapore 2022: People, technology and the dawn of a new era
Asia's largest HR technology fair took place in Singapore on August 25 and 26, 2022. This year's event was attended by over 2000 participants, 90 speakers and a wide variety of exhibitors of innovative HR tools. The fair is not only a place to get together, but much...
SUSE Rancher Success Story
avato consulting took the Smart Data Framework to the next level by using SUSE Rancher and RKE. These are the highlights:- Up to 99% faster deployment of new services, from hours to seconds.- Highly available operation of a container-based Industry 4.0 platform.-...
ServiceNow Tokyo Release: what can we expect within HRSD?
The Tokyo General Availability release, planned at the end of Q3 2022, will include exciting new products and applications, as well as additional features and fixes for existing products. As of August 4, 2022, the Tokyo Early Availability is already at hand for those...
HR service delivery in HR 4.0: how the digital transformation of HR is becoming a success story
What has been widespread and standardized in IT for a long time in the form of ITSM has only become broadly possible in HR for about a decade. Innovative, integrative technology and software solutions are enabling many organizations to transform their HR departments...
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