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Listen to your readers: Gather insights on user needs
There are a lot of general tips and standards you can follow to help make your knowledge articles support your readers’ needs. Use simple language, good structures, helpful graphics, a style guide… All of these are great steps towards user-friendly articles. But there...
Halve the effort: Automatically detect duplicate content in 4 steps
Drafts, working copies, old versions. Over time, numerous variants of a document can accumulate. For example, in marketing, the same text appears in a flyer, a brochure and a newsletter. Duplicates also occur in documentation, for example when content for very similar...
Season´s Greetings and a Happy New Year!
At the end of the year, we can look back on a successful 2021 business year. These successes are joint successes. That is why we would like to thank our customers, partners and employees for all the good conversations, successful cooperation and trusting...
…more than a thousand words
Making the best illustrations for knowledge articles The saying goes: an image says more than a thousand words. When writing knowledge articles, you aim to explain (often complex) information to your readers as quickly and simply as possible. It follows, that...
TCWorld Conference
Once again, we took part in the TCWorld Conference. For the first time we held a presentation there. Under the title “Who are you? How a chatbot’s personality influences usability” we presented a study we conducted with the University of Würzburg. (For more on this...
Keep things familiar
Did you ever visit a website and eventually found yourself having trouble navigating it because certain elements weren’t placed where you expected them or didn’t look like you were used to? For example, there was no logo in the top left corner to help you return to...
Webinar: How good is your wiki?
In her Bachelor's thesis, Anna Busch researched how one can measure the quality of knowledge bases in an automated way. Are you interested in the methodology, results and practical examples of how your company can benefit from it? Register now! What do you learn?...
Guide the Eye
Welcome back to our series on optimizing knowledge articles to your readers’ needs – we’re glad you’re here and ready to learn more about how to help make your readers’ daily work faster and less frustrating. Today it’s all about text meeting visuals. Not...
Managing Knowledge Intelligently – How Companies Can do a Knowledge Base Analysis in a Time-Saving Way
We are living in a knowledge society where knowledge is usually just a click away. But what happens when the amount of information becomes too great? The relevant information gets lost! As a result, trying to find the information we need is time-consuming and...
As simple as possible: Measure readability for better documentation
"Keep it simple" is a well-known principle in documentation. A manual or description that is written to be simple has a far lower risk of causing errors. “Simple" refers not only to the structure of the text, but above all to the wording. How well a text reads can be...
Chatbot personality: Friendly small talk vs. goal-oriented assistant
When we meet a person, we form an initial opinion within a few moments. Posture and facial expression give us an impression, which is then complemented by behaviour and expression. Whether we consider someone likeable, competent, or trustworthy often depends on the...
Make More Simple: Simpler language for faster reading
Admittedly, it was a struggle not to make the subtitle of this article “Simplifying language for increased readability”. A lot of writers will agree that complex phrases and words come naturally while writing – they make a text more sophisticated, entertaining,...
Get to know us at the following university trade fairs
Due to the current situation the Konaktiva in Darmstadt can unfortunately not take place this May.
Due to the current situation the campus careers in Aschaffenburg can unfortunately not take place this May.
We are looking forward to the hybrid job fair study&stay 2021 which will take place from 11/10/2021 to 11/11/2021. You are welcome to get to know us at our virtual stand on 11/10/2021. We would be even more pleased to welcome you in person at our stand on 11/11/2021 at the Neue Universität, Sanderring 2, 97070 Würzburg.
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