Knowledge Management (KM) is becoming increasingly important. It leverages sales, efficiency, and employee satisfaction. KM is an interdisciplinary task, requiring the cooperation of subject matter experts, IT, writers, and management. Together they create a shared...

Why are KCS and Knowledge Management so Important?   Customer service is increasingly important for businesses wishing to achieve a competitive edge. Quite a few analysts see customer service as a decisive competitive factor in many areas of business. This means...

Most knowledge subject to a formal management process is available in written form. Those text collections contain more information than what is written in each of the documents. Analyzing the collections with AI methods like Machine Learning (ML) can support the...

The first networking meeting of the Centre for Digital Experimentation (ZDEX) of Würzburg University was held in late October. The objective of the centre: Knowledge exchange and collaborations on concrete issues of digital transformation. The program is funded by the...

The following article provides insights into a project in which companies have successfully implemented Information Management (IM) together with avato consulting ag and the Munich University of Applied Sciences. The overall objective of the project was to provide...

Knowledge-Centered Service (KCS) is nothing new. It promises to make service faster, better and more efficient. But before we talk about KCO – what is behind KCS and how does it work? Knowledge-Centered Service is an approach that was originally developed in the field...

Operational excellence largely depends on knowledge and information. The painful realisation resulting from countless projects and initiatives: Traditional knowledge management and enterprise content management does not really work despite high investment. (Find out...