IM – Information Management
Networked, intelligent information instead of documents
Knowledge management freshly thought
Making the right decisions fast! Identify weaknesses immediately and eliminate inefficiencies directly. Carry out strategic transformations based on documentation, or rather intelligent information!
So much for the wish or the theory, but unfortunately the reliable information base is missing. The solution: no longer see documentation as a patchwork of individual formal requirements.
From document management, towards information management
In 2 Minutes
The video provides a good overview of the advantages.
„Information at Your Fingertips“
The avato IM solution (Information Management) is based on a broad experience in medium-size companies and large enterprises and is a 360° approach. Process models, concepts for structuring as well as methods and tools are the components of avato IM. In addition, you will receive configurable templates and finished modules (content modules).
Curious how an IM portal (=iPortal) looks like in practice?
You are welcome to get your own platform 4 weeks free of charge: Request demo
… or visit our own iPortal: View iPortal Innovators
(this is an iPortal for all those who think documentation is innovative)
Information Management instead of Document Management
What has changed in the last decades? Viewed soberly, we have hardly made any progress from the analog bookshelf from that year. The digital bookshelf is more extensive, but also more confusing.
Intelligent Information Management offers small units (Information Units) that are always kept up-to-date. They allow multiple use and comprehensive topicality. Search via metadata? Comment function? Involvement of interest groups via elements from the gaming industry? All this and much more.
Digitize. Be Better. Simplify.
- Be ahead
- Connect information
- Improve
- Reduce efforts and costs 10-20%
- Clean up
- Stop wastage
- Be ahead
- Connect information
- Be faster
- Reduce efforts and costs 10-20%
- Clean up
- Stop wastage

What makes the iPortal so powerful?

Typical Use Cases
can be found in principle everywhere, where time can be saved and errors avoided by a good and complete documentation.
Customer Service
- Central knowledge management
- Connection of all relevant applications and systems
- Reduction of inquiries to 2nd and 3rd level support
IT Service Management
- Implementation of Rapid Provisioning and DevOps
- Standardization & consolidation of applications and platforms
IT Strategy / IT Transformation
- Development of Cloud Strategy and Shared Services
- Integration (e.g. post-merger) / IT separation (e.g. spin-off)
- Sourcing strategy / service agreements (reduction of dependencies on IT service providers / individuals)
Request your free trial version for 30 days now:
The IM Service Portfolio
Depending on your needs, we offer you selective support, selected services or the implementation of projects. Please feel free to write us an email!
IM Specialist
Provision of Information Management specialists
Customized Solution
Solution including methods, content modules (text, graphics, lists, …) and tools
iProtal on Premise, Azure or AWS
Solution including methods, content modules (text, graphics, lists, …) and tools. In the Cloud (AWS / Azure / …) you also receive maintenance and management.
Read also the articles of our specialists in the Tekom blog “Intelligent Information”
5 Basic Rules for a Good Meta Data Schema – May 2019
Your Master Title for Your IT Integration Project – Why You Made It Where Hundreds Failed – March 2019
Unbrauchbare IT-Dokumentation ist kein Naturgesetz! – October 2018
Diese 3 Optimierungsszenarien bietet Analytics – June 2018
Garbage in, Garbage out! Intelligente Information schaffen: 3 Bedingungen – February 2018

Further publications
How to Automate your Glossary in Content Creation
Knowledge Management (KM) is becoming increasingly important. It leverages sales, efficiency, and employee satisfaction. KM is an...
From “Customer Service” to “Customer Experience”:
Why are KCS and Knowledge Management so Important? Customer service is increasingly important for businesses wishing to achieve a...
5 Machine Learning Applications in Knowledge Management
Most knowledge subject to a formal management process is available in written form. Those text collections contain more information than...
Experimenting as a team – avato and Würzburg University
The first networking meeting of the Centre for Digital Experimentation (ZDEX) of Würzburg University was held in late October. The...
Regional Innovation Drives Global Digitisation
The following article provides insights into a project in which companies have successfully implemented Information Management (IM)...
How to Automate your Glossary in Content Creation
Knowledge Management (KM) is becoming increasingly important. It leverages sales, efficiency, and employee satisfaction. KM is an...
From “Customer Service” to “Customer Experience”:
Why are KCS and Knowledge Management so Important? Customer service is increasingly important for businesses wishing to achieve a...
5 Machine Learning Applications in Knowledge Management
Most knowledge subject to a formal management process is available in written form. Those text collections contain more information than...
Experimenting as a team – avato and Würzburg University
The first networking meeting of the Centre for Digital Experimentation (ZDEX) of Würzburg University was held in late October. The...
Regional Innovation Drives Global Digitisation
The following article provides insights into a project in which companies have successfully implemented Information Management (IM)...
Does Knowledge-Centered Service Lead to Knowledge-Centered Organization?
Knowledge-Centered Service (KCS) is nothing new. It promises to make service faster, better and more efficient. But before we talk about...
There is no Operational Excellence Without a Correctly Working Knowledge / Information Management
Operational excellence largely depends on knowledge and information. The painful realisation resulting from countless projects and...
A Chatbot as Your Website’s Receptionist: 3 Concepts From Practice
There’s the dream of a chatbot functioning as an automated full-scale service desk: Answering questions even when asked in an atypical way...
The 7 Biggest Mistakes of Knowledge Management and ECM
The 7 Biggest Mistakes of Knowledge Management and ECM Why Information Management? A Request for an Innovative Approach. Why have...
5 Basic Rules for a Good Meta Data Schema
Automation is today's hot topic. The never ending flood of information makes it impossible to maintain each file and each dataset...
Does Knowledge-Centered Service Lead to Knowledge-Centered Organization?
Knowledge-Centered Service (KCS) is nothing new. It promises to make service faster, better and more efficient. But before we talk about...
There is no Operational Excellence Without a Correctly Working Knowledge / Information Management
Operational excellence largely depends on knowledge and information. The painful realisation resulting from countless projects and...
A Chatbot as Your Website’s Receptionist: 3 Concepts From Practice
There’s the dream of a chatbot functioning as an automated full-scale service desk: Answering questions even when asked in an atypical way...
The 7 Biggest Mistakes of Knowledge Management and ECM
The 7 Biggest Mistakes of Knowledge Management and ECM Why Information Management? A Request for an Innovative Approach. Why have...
5 Basic Rules for a Good Meta Data Schema
Automation is today's hot topic. The never ending flood of information makes it impossible to maintain each file and each dataset...
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