Information Management (IM)

Connected, intelligent Information instead of documents

Information Management (IM)

Connected, intelligent Information instead of documents

IM ist eine Kombination von

Innovative Methods

  • Process Management by Information Managers
  • Classification & usage of a taxonomy
  • Usage of small Information Units

and Innovative Technology

  • Automation & Analytics
  • Intelligent search
  • Chatbot
  • Gamification, user interaction

What is our goal?

We constantly benchmark ourselves against the market in order to

  • Improve organizations
  • by creating intelligent information

Benefits of IM

  

  • Reduce efforts and costs
  • Minimize errors
  • Enable decision-making
  • More business and customer oriented
  • Efficient and effective Organization

Typical IM Use Cases

Whenever you

  • want to extract or gain knowledge from text information,
  • need high quality documentation,
  • want to optimize your corporate knowledge

Examples

  • IM for Costumer Service
  • IM for IT Operations & Projects
  • IM for Cloud migration
  • IM for Service transition
  • IM for an Integrationen or Separation

What are our Services?

  

  • Quality Measurement: What are the weak points of individual texts and entire wikis / SharePoints?
  • Intelligent knowledge management from concept to implementation and maintenance.
  • Content Integration: Certified Information Managers take care of the content and have an eye on the different delivery platforms and formats
    (Salesforce, SNOW, SAP, SharePoint, Wikis, Chatbots, …)
  • Technical Integration: Our technical experts take care of the technical integration
    (Salesforce, SNOW, SAP, SharePoint, Wikis, Chatbots, …)
  • Tool Consulting: We know most content management and content delivery systems, and often, we can use the existing tools.
  • Own solution: We offer our own tool, iPortal, but are happy to work with existing tools.

Get your own iPortal

For intelligent Information Management

No costs and non-binding

Available within a couple of hours

All features included

Support by Information Managers

Cloud-based

Expires automatically after 4 weeks

Did you know…?

  • … KM and self-service can reduce the number of tickets by 50%
  • … Self-service is becoming increasingly important – 90-97% of customers first seek help themselves before contacting service staff.
  • … Knowledge Management increases employee satisfaction in service by 20-40%
  • … It also increases employee retention by 20-35%
  • … That this results in 20-35% less costs for knowledge loss, recruiting, and training
  • … According to the KCS study, 76% of customers across generations see service as the true test of how much they are valued by the company.

Quelle: 

Further Publications

…more than a thousand words

Making the best illustrations for knowledge articles The saying goes: an image says more than a thousand words. When writing knowledge...

TCWorld Conference

Once again, we took part in the TCWorld Conference. For the first time we held a presentation there. Under the title “Who are you? How a...

Keep things familiar

Did you ever visit a website and eventually found yourself having trouble navigating it because certain elements weren’t placed where you...

…more than a thousand words

Making the best illustrations for knowledge articles The saying goes: an image says more than a thousand words. When writing knowledge...

TCWorld Conference

Once again, we took part in the TCWorld Conference. For the first time we held a presentation there. Under the title “Who are you? How a...

Keep things familiar

Did you ever visit a website and eventually found yourself having trouble navigating it because certain elements weren’t placed where you...

Webinar: How good is your wiki?

In her Bachelor's thesis, Anna Busch researched how one can measure the quality of knowledge bases in an automated way. Are you interested...

Guide the Eye

Welcome back to our series on optimizing knowledge articles to your readers’ needs – we’re glad you’re here and ready to learn more about...

Webinar: How good is your wiki?

In her Bachelor's thesis, Anna Busch researched how one can measure the quality of knowledge bases in an automated way. Are you interested...

Guide the Eye

Welcome back to our series on optimizing knowledge articles to your readers’ needs – we’re glad you’re here and ready to learn more about...

avato consulting ag

We look forward to an interesting dialogue

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63755 Alzenau

+49 6023 - 967 490

info@avato.net

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