Information Management (IM)

Connected, intelligent Information instead of documents

Information Management (IM)

Connected, intelligent Information instead of documents

IM ist eine Kombination von

Innovative Methods

  • Process Management by Information Managers
  • Classification & usage of a taxonomy
  • Usage of small Information Units

and Innovative Technology

  • Automation & Analytics
  • Intelligent search
  • Chatbot
  • Gamification, user interaction

What is our goal?

We constantly benchmark ourselves against the market in order to

  • Improve organizations
  • by creating intelligent information

Benefits of IM

  

  • Reduce efforts and costs
  • Minimize errors
  • Enable decision-making
  • More business and customer oriented
  • Efficient and effective Organization

Typical IM Use Cases

Whenever you

  • want to extract or gain knowledge from text information,
  • need high quality documentation,
  • want to optimize your corporate knowledge

Examples

  • IM for Costumer Service
  • IM for IT Operations & Projects
  • IM for Cloud migration
  • IM for Service transition
  • IM for an Integrationen or Separation

What are our Services?

  

  • Quality Measurement: What are the weak points of individual texts and entire wikis / SharePoints?
  • Intelligent knowledge management from concept to implementation and maintenance.
  • Content Integration: Certified Information Managers take care of the content and have an eye on the different delivery platforms and formats
    (Salesforce, SNOW, SAP, SharePoint, Wikis, Chatbots, …)
  • Technical Integration: Our technical experts take care of the technical integration
    (Salesforce, SNOW, SAP, SharePoint, Wikis, Chatbots, …)
  • Tool Consulting: We know most content management and content delivery systems, and often, we can use the existing tools.
  • Own solution: We offer our own tool, iPortal, but are happy to work with existing tools.

Get your own iPortal

For intelligent Information Management

No costs and non-binding

Available within a couple of hours

All features included

Support by Information Managers

Cloud-based

Expires automatically after 4 weeks

Did you know…?

  • … KM and self-service can reduce the number of tickets by 50%
  • … Self-service is becoming increasingly important – 90-97% of customers first seek help themselves before contacting service staff.
  • … Knowledge Management increases employee satisfaction in service by 20-40%
  • … It also increases employee retention by 20-35%
  • … That this results in 20-35% less costs for knowledge loss, recruiting, and training
  • … According to the KCS study, 76% of customers across generations see service as the true test of how much they are valued by the company.

Quelle: 

Further Publications

Guide the Eye

Welcome back to our series on optimizing knowledge articles to your readers’ needs – we’re glad you’re here and ready to learn more about...

Guide the Eye

Welcome back to our series on optimizing knowledge articles to your readers’ needs – we’re glad you’re here and ready to learn more about...

avato consulting ag

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