Information Management (IM)
IM ist eine Kombination von
Innovative Methods
- Process Management by Information Managers
- Classification & usage of a taxonomy
- Usage of small Information Units
and Innovative Technology
- Automation & Analytics
- Intelligent search
- Chatbot
- Gamification, user interaction
What is our goal?
We constantly benchmark ourselves against the market in order to
- Improve organizations
- by creating intelligent information
Benefits of IM
- Reduce efforts and costs
- Minimize errors
- Enable decision-making
Typical IM Use Cases
Whenever you
- want to extract or gain knowledge from text information,
- need high quality documentation,
- want to optimize your corporate knowledge
Examples
- IM for Costumer Service
- IM for IT Operations & Projects
- IM for Cloud migration
- IM for Service transition
- IM for an Integrationen or Separation
What are our Services?
- Quality Measurement: What are the weak points of individual texts and entire wikis / SharePoints?
- Intelligent knowledge management from concept to implementation and maintenance.
- Content Integration: Certified Information Managers take care of the content and have an eye on the different delivery platforms and formats
(Salesforce, SNOW, SAP, SharePoint, Wikis, Chatbots, …)
- Technical Integration: Our technical experts take care of the technical integration
(Salesforce, SNOW, SAP, SharePoint, Wikis, Chatbots, …) - Tool Consulting: We know most content management and content delivery systems, and often, we can use the existing tools.
- Own solution: We offer our own tool, iPortal, but are happy to work with existing tools.
Get your own iPortal
For intelligent Information Management
No costs and non-binding
Available within a couple of hours
All features included
Support by Information Managers
Cloud-based
Expires automatically after 4 weeks
Did you know…?
- … KM and self-service can reduce the number of tickets by 50%
- … Self-service is becoming increasingly important – 90-97% of customers first seek help themselves before contacting service staff.
- … Knowledge Management increases employee satisfaction in service by 20-40%
- … It also increases employee retention by 20-35%
- … That this results in 20-35% less costs for knowledge loss, recruiting, and training
- … According to the KCS study, 76% of customers across generations see service as the true test of how much they are valued by the company.
Quelle: 
Further Publications
Guide the Eye
Welcome back to our series on optimizing knowledge articles to your readers’ needs – we’re glad you’re here and ready to learn more about...
Managing Knowledge Intelligently – How Companies Can do a Knowledge Base Analysis in a Time-Saving Way
We are living in a knowledge society where knowledge is usually just a click away. But what happens when the amount of information becomes...
As simple as possible: Measure readability for better documentation
"Keep it simple" is a well-known principle in documentation. A manual or description that is written to be simple has a far lower risk of...
Chatbot personality: Friendly small talk vs. goal-oriented assistant
When we meet a person, we form an initial opinion within a few moments. Posture and facial expression give us an impression, which is then...
Make More Simple: Simpler language for faster reading
Admittedly, it was a struggle not to make the subtitle of this article “Simplifying language for increased readability”. A lot of writers...
Guide the Eye
Welcome back to our series on optimizing knowledge articles to your readers’ needs – we’re glad you’re here and ready to learn more about...
Managing Knowledge Intelligently – How Companies Can do a Knowledge Base Analysis in a Time-Saving Way
We are living in a knowledge society where knowledge is usually just a click away. But what happens when the amount of information becomes...
As simple as possible: Measure readability for better documentation
"Keep it simple" is a well-known principle in documentation. A manual or description that is written to be simple has a far lower risk of...
Chatbot personality: Friendly small talk vs. goal-oriented assistant
When we meet a person, we form an initial opinion within a few moments. Posture and facial expression give us an impression, which is then...
Make More Simple: Simpler language for faster reading
Admittedly, it was a struggle not to make the subtitle of this article “Simplifying language for increased readability”. A lot of writers...
Webinar: Knowledge Management & Analytics – Automatically Evaluating Knowledge Bases
In the modern world, knowledge has become the dominant production factor. A major fraction of the knowledge a company possesses is locked...
The Art of Simple Information: Optimizing Knowledge Articles for Your Readers
If you write knowledge articles and instructions, you know there’s plenty to pay attention to: Are all necessary steps described, are all...
AI meets KM: The Synergy of Artificial Intelligence and Knowledge Management
AI makes it possible to examine large amounts of data quickly and thus derive the greatest possible benefit from it. The more complex the...
FAQ Automation: Taking advantage of the “F”
Frequently Asked Questions (FAQs) are among the first places users go when they need information. The advantage of FAQs is that they are...
5 Ways to Use Machine Learning in Knowledge Management
Most knowledge subject to a formal management process is available in written form. Those text collections contain more information than...
Webinar: Knowledge Management & Analytics – Automatically Evaluating Knowledge Bases
In the modern world, knowledge has become the dominant production factor. A major fraction of the knowledge a company possesses is locked...
The Art of Simple Information: Optimizing Knowledge Articles for Your Readers
If you write knowledge articles and instructions, you know there’s plenty to pay attention to: Are all necessary steps described, are all...
AI meets KM: The Synergy of Artificial Intelligence and Knowledge Management
AI makes it possible to examine large amounts of data quickly and thus derive the greatest possible benefit from it. The more complex the...
FAQ Automation: Taking advantage of the “F”
Frequently Asked Questions (FAQs) are among the first places users go when they need information. The advantage of FAQs is that they are...
5 Ways to Use Machine Learning in Knowledge Management
Most knowledge subject to a formal management process is available in written form. Those text collections contain more information than...
avato consulting ag
We look forward to an interesting dialogue
Siemensstraße 24 - 26
63755 Alzenau
+49 6023 - 967 490
info@avato.net
