As organizations grow and evolve, their knowledge base can become scattered, outdated, and difficult for employees to access and use efficiently. This is where a knowledge management system comes into play – it can help centralize and organize their knowledge base. While knowledge is power, well distributed knowledge is a huge time and hence money saver for the organization. Among other, it streamlines onboarding, speeds up and improves quality of customer service and communication. However, migrating from one tool, such as Confluence or ServiceNow, to another can be daunting, as it involves planning the clean-up, creating structure of the new knowledge base, defining scope of migration.

Fortunately, we have a solution to make things easier. avato’s Smart Shift is a platform agnostic TaaS that specializes in knowledge management system migrations. Our automated migration tool helps organizations migrate their knowledge base from one system to another. This not only saves time and effort, but also ensures a more accurate and complete migration.

We consider various aspects of knowledge base migration, including content, structure, metadata, access controls, and searchability. Our AI-supported algorithms analyse and categorize content, prioritize the most relevant and useful articles. Upon migration, we make sure to optimize the taxonomy and structure of knowledge base for streamlined user experience. We also ensure that migrated content is easily searchable in the new knowledge base using relevant keywords and tags. Finally, we check if access controls and permissions are properly migrated so only authorized users have access to sensitive information.

With Smart Shift, organizations can migrate their knowledge base with confidence, knowing their content is well cared for. On top of that, avato’s solution provides you with tangible results and reporting through documentation of key performance indicators (KPIs). Our semi-automated migration tool and documentation methodology experts take the complexity and uncertainty out of the process, allowing organizations to focus on running their business.

 In conclusion, centralizing and managing an organization’s knowledge base is critical for successful information access. avato’s Smart Shift helps to make the process simple and painless. Our automated migration tool considers all aspects of the migration process, ensuring a seamless transition from one system to another.

Contact us today to learn more about how we can help with your organization’s knowledge management efficiency.

Do you have any ideas or feedback? Tell us via mail to: marketing@avato.net

Imprint
Date: May 2023
Contact: marketing@avato.net
www.avato-consulting.com
© 2023 avato consulting ag
All Rights Reserved.

How to transform your Knowledge Base into a Dynamic Knowledge Hub ready for AI-Powered and GPT fine-tuning

Basing on AI technology, we can improve your knowledge base usability and effectiveness, and hence ensure that your enterprise is equipped with high-quality and relevant insights. The initial preparation and continuous management of knowledge is critical, and we leverage the power of AI to streamline and optimize this process. While emerging trends like ChatGPT and AI-assisted search hold immense potential, they must be utilized with expertise to reap their full benefits.

Fine-tuning and AI-powered models

Fine -tuning is a machine learning technique used to adjust pre-trained models like GPT for specific tasks or fields. It is necessary because pre-training may not have the specific knowledge required for the target task, and fine-tuning can adapt the model to the new data and improve its performance. Then, the pre-trained model parameters are updated based on a new dataset specific to the desired task or field, allowing for the retention of the previously learned knowledge.

GPT models can be fine-tuned to perform various tasks such as text classification, sentiment analysis, and question-answering, among others. The advancement of AI-powered language models allows for the creation of answering modules. Long story short: you feed questions and answers to the model, and it develops responses to questions even if they are differently phrased. This way, the AI-assisted technology supports users who are looking for concrete solutions in your company’s knowledge base or self-service platform. The use of answering modules reduces the resources and time needed to achieve high performance of the supported tools.  

Preparation for effective use of AI 

AI technology, such as ChatGPT, can be employed to search through enterprise knowledge bases. However, do not forget that the quality of the results will only be as good as the original knowledge base used to feed and fine-tune  the model. We all know all too well the good old “garbage in – garbage out” phenomenon. The key incentive here is  but in a way to proof your company from the risk of incorrect information propagation. That is why we place a strong emphasis on preparing a knowledge base to be a good training  model for AI.

Hiring knowledge management experts to improve the quality of your company’s knowledge base ensures that the AI-powered search results are accurate and effective. avato’s  in-house software allows us to assess key performance indicators (KPIs) of articles in clients’ wiki, providing them with valuable insights into areas of improvement as well as clean-up on the fly service that helps to make significant improvements at minimum necessary time.

Successful use of AI language models with avato 

In addition to our Technology-as-a-Service model, we offer consultancy services that are designed to help organizations implement best practices for knowledge management. Our methodology consultancy services can help organizations develop a knowledge-centered culture. We work closely with our clients to develop and implement customized solutions that address their specific needs, ensuring that they are equipped to effectively manage their knowledge base over the long term.

We understand that every organization has unique knowledge management needs, and we are committed to supplying tailored solutions based on KPIs assessment. Contact avato today to learn more about how our in-house software and consultancy services can help your organization achieve a knowledge-centered culture that drives productivity and success.

Do you have any ideas or feedback? Tell us via mail to: marketing@avato.net

Imprint
Date: April 2023
Contact: marketing@avato.net
www.avato-consulting.com
© 2023 avato consulting ag
All Rights Reserved.

As a company’s Knowledge Base grows, it can become increasingly difficult to keep it organized and up-to-date. Duplicates, outdated content and incorrect information can lead to a decrease in efficiency and user satisfaction. That’s where TRIDOC comes in.

TRIDOC is a cutting-edge text analytics tool developed by avato that provides valuable insights into your Knowledge Base. With TRIDOC, you can optimize your Knowledge Base and improve its overall efficiency by identifying quick wins and pain points.

With just a few clicks, you can start analyzing your Knowledge Base and gaining valuable insights into its performance.

What makes TRIDOC unique?

Here’s what makes TRIDOC stand out:

What really sets TRIDOC apart is its platform-agnostic approach. TRIDOC can analyze any Knowledge Base, no matter the source system, and provide the results in the preferred BI tool. This allows to seamlessly integrate TRIDOC into existing workflows.

TRIDOC suggests improvements and changes, but does not change the content itself; a human in the loop is still needed. This ensures that the Knowledge Base remains accurate and up-to-date, and that the changes made are in line with the company’s goals and objectives.

Benefits

Using TRIDOC brings several benefits:

• Increased efficiency: TRIDOC provides comprehensive insights into your Knowledge Base, allowing you to identify quick wins and pain points and make improvements where necessary. This can help increase the efficiency of your Knowledge Base and boost your team’s productivity.
• Improved user satisfaction: With TRIDOC, you can ensure that your Knowledge Base contains accurate, up-to-date information, which can lead to improved user satisfaction.
• Better decision-making: TRIDOC provides a measurable view of your Knowledge Base, which can help you make informed decisions on what to work on next. This can help you prioritize your efforts and focus on areas where you can have the biggest impact.
• Making Knowledge measurable: TRIDOC makes it possible to measure the performance of your Knowledge Base, which is tricky. This can help you understand how your Knowledge Base is being used and identify areas for improvement.

TRIDOC is installed in the client environment and can be used directly after installation. It runs measurements regularly and the results can be used for reporting. This allows you to monitor the performance of your Knowledge Base over time and make improvements where necessary.

Summary

In conclusion, TRIDOC is the ultimate solution for optimizing your Knowledge Base. With its comprehensive insights, platform-agnostic approach, and human in the loop, TRIDOC can help you improve your Knowledge Base’s efficiency and boost your team’s productivity. The user-friendly interface makes it easy to get started, and the platform-agnostic approach ensures that it can be used with any Knowledge Base, no matter the source system.

Get in touch with us to learn more about this innovative tool and how it can help you optimize your Knowledge Base. 

Do you have any ideas or feedback? Tell us via mail to: marketing@avato.net

Imprint
Date: February 2023
Author: Anna Busch
Contact: marketing@avato.net
www.avato-consulting.com
© 2023 avato consulting ag
All Rights Reserved.