Knowledge Mining for ServiceNow Knowledge Bases

Knowledge Mining for ServiceNow Knowledge Bases

Knowledge and expertise are two of the most valuable assets for essentially each organization. Properly managing these assets directly improves customer experience, workflows process optimization, knowledge retention, and a culture of learning. What is the ServiceNow...
ServiceNow Tokyo Release: what can we expect within HRSD?

ServiceNow Tokyo Release: what can we expect within HRSD?

The Tokyo General Availability release, planned at the end of Q3 2022, will include exciting new products and applications, as well as additional features and fixes for existing products. As of August 4, 2022, the Tokyo Early Availability is already at hand for those...