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15 years of avato
The company was founded and registered as a limited liability company in 2007. Two years later, we changed to a public limited company with employee participation. Since 2013 we have been supporting international companies and in 2018 we outsourced our UK and US...
Maximizing Efficiency for Knowledge Base Migrations with Smart Shift
As organizations grow and evolve, their knowledge base can become scattered, outdated, and difficult for employees to access and use efficiently. This is where a knowledge management system comes into play – it can help centralize and organize their knowledge base....
ChatGPT for AI-assisted Knowledge Base support
How to transform your Knowledge Base into a Dynamic Knowledge Hub ready for AI-Powered and GPT fine-tuning Basing on AI technology, we can improve your knowledge base usability and effectiveness, and hence ensure that your enterprise is equipped with high-quality and...
WEBINAR: Smart Transition from Confluence to ServiceNow
Do you believe your customer service and self-service knowledge base is already working perfectly well? You don't? Then join our webinar on "Smart Transition from Confluence to ServiceNow" on 20 April 2023 at 3 PM (CEST) and we will help you to optimize your knowledge...
TRIDOC: The Ultimate Solution for Optimizing Your Knowledge Base
As a company's Knowledge Base grows, it can become increasingly difficult to keep it organized and up-to-date. Duplicates, outdated content and incorrect information can lead to a decrease in efficiency and user satisfaction. That's where TRIDOC comes in. TRIDOC is a...
Hello 2023!
For us, 2023 is a special year, because we are celebrating our 15th anniversary. But that's not the only event coming up: On 25 January we will start with the second round of our webinar on "Knowledge Mining for ServiceNow Knowledge Bases". Click here to register....
A last greeting from 2022
An exciting and eventful year is coming to an end. We were able to welcome many new faces to our team and, in addition to the virtual events at the beginning of the year, we were finally able to celebrate this year's summer event and our Christmas party in person...
Recording Webinar: Knowledge Mining for ServiceNow Knowledge Bases
Our first webinar on "Knowledge Minining for ServiceNow Knowledge Bases" is unfortunately over. You can find the recording here.In January, we will start the next round and offer another webinar on the topic, where we will answer your questions afterwards. If you...
Webinar: Knowledge Mining for ServiceNow Knowledge Bases
Difficulties keeping your knowledge base up-to-date?Struggling to keep track of a vast amount of knowledge articles?How mature and reliable really is your knowledge base? Let's find out! Dial-in to our webinar on 30 November, 11:00 (GMT+1)! Register here!Do you have...
Christmas party 2022
After two years, we could finally celebrate our Christmas party together in public again this year. First we went to the Bornheimer Ratskeller in Frankfurt. There we were spoiled with dishes from regional producers. Afterwards we went with a short digestive march...
tcworld conference 2022
Last week I visited tcworld, a conference for technical communication. It took place on-site in Stuttgart for the first time since the covid outbreak, and I could attend in person. Being at the conference showed me what I had been missing out on throughout the last...
Knowledge Mining for ServiceNow Knowledge Bases
Knowledge and expertise are two of the most valuable assets for essentially each organization. Properly managing these assets directly improves customer experience, workflows process optimization, knowledge retention, and a culture of learning. What is the ServiceNow...
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